Our strategic performance dashboard
Our 2023 to 2026 strategic plan has five strategic dimensions. Our Co‑operative Identity is the dimension at the heart of our strategy. The outcomes we deliver rest in the dimensions of Client Engagement and Profitability and Growth. Finally, the dimensions of Business Capabilities and Workforce Capabilities enable us to achieve our strategy.
Why we do everything the way that we do it
What outcomes we’ll deliver
How we’ll get there
Co‑operative identity
Being a co-operative is core to our identity, and to our business. We will continue to be invaluable to the co‑operative system.
Our balance sheet position remains strong, with almost
Target: $1.6 billion by the end of 2026
Status: On track
Member engagement
Status: On track
Community contributions
Target: 4% to 4.5% of net income before taxes each year
Status: Achieved
Client engagement
We will be the leader in client experience and will be recognized as a provider of holistic financial services.
Co‑operators brand awareness
Target: Within 5% of Insurance & Wealth Competitor Average by the end of 2026
Status: On track
Omni channel client experience
Target: Top 5 Relationship NPS among our peer group by the end of 2026
Status: On track
Profitability and growth
We will be competitive and drive profitability and growth through operational excellence and focused execution.
Operating revenue growth
Target: $7.7 billion by the end of 2026
Status: Above expectations
Wealth assets under management/administration growth
Target: 7.9 billion by the end of 2026
Status: Above expectations
Operating revenue growth
Target: 1.07 million by the end of 2026
Status: Above expectations
CGL operating revenue growth excluding private passenger
Target: $5.4 billion by the end of 2026
Status: Above expectations
Advisors’ operating revenue growth excluding private passenger
Target: $345 million by the end of 2026
Status: On track
P&C expense ratio
Target: At or better than industry by the end of 2026
Status: On track
P&C combined ratio
Target: 95.7% by the end of 2026
Status: Below expectations
Life general expense ratio
Target: 17.5% by the end of 2026
Status: Below expectations
Life return on equity (shareholder)
Target: 13% to 17% each year
Status: Exceeded
CGL return on equity
Target: 10% to 12% each year
Status: Not achieved
Business capabilities
We will enhance and build key capabilities to enable us to be successful today and into the future.
Metrics
Results
Emerging business models
We launched our first embedded insurance application programming interfaces (API) for events and tenant insurance. An API allows for communication between our IT infrastructure and that of our partners, enabling them to seamlessly embed the insurance experience directly into their app, platform, or website.
Adjacent business models
We invested in HomePorter, a company with an innovative home management platform that seeks to make homeowners’ lives easier and more resilient. Homeowners are connected with trained professionals to receive unbiased advice and quality services to support them throughout the homeownership journey.
Workforce capabilities
We will have a diverse and agile workforce whose skills, leadership capabilities, and motivation differentiate us in the marketplace.
Global Diversity, Equity, and Inclusion Benchmarks (GDEIB)
3.93Target: Overall GDEIB of “Progressive” (4.0) by the end of 2026
Status: On track
Employee engagement score
Target: At or above financial services industry average
Status: Exceeded
Advisor engagement score
Target: 55% to 60% by the end of 2026
Status: On track
Target status
If the target is due in 2026, terminology is "above expectations", "on track", or "below expectations". If the target is due in the current reporting year, terminology is "exceeded", "achieved", or "not achieved".