Building a resilient future
Letters to Stakeholders
For the complex challenges we face today, we are poised to develop co-operative solutions. Through collaborative action, we can build a more sustainable, resilient world.Robert Wesseling
President and Chief Executive Officer, The Co‑operators Group Limited
Our definition of success will be marked by our lasting ability to meet the evolving needs of our members, our clients and our communities for the next 75 years and beyond.John Harvie
Chairperson, Board of Directors, The Co‑operators Group Limited
Our Strategy: A bridge to the future
The needs of our members and clients are quickly evolving in a world of persistent change, volatility and uncertainty, and the pandemic has only added complexity and accelerated the time horizon of change. Our 2019 to 2022 strategy was developed with rapid change in mind, to navigate significant challenges in our midst. If successful, it will be the bridge that carries us forward, providing a smooth transition to a more sustainable, resilient future.
We will be the leader in client engagement within the financial services industry.
Being a co-operative is core to our identity and our business. We will continue to be invaluable to the co-operative system.
We will relentlessly pursue operational excellence, which will allow us to grow profitably and capture market share.
Our people are the core source of our competitive advantage in a rapidly changing environment.
Creating value together
Our clients, members and communities provide us with the money, insights, partnerships and resources we require to operate our business and develop products, services and solutions to meet their needs.
We provide financial solutions and advice, pay claims to protect our clients’ financial security, invest in our communities, and provide financial, environmental and social value for our stakeholders.
The relationships we forge with members and clients, the products and services we develop, and the ways we invest build long-term positive environmental, social and financial impacts and outcomes for our stakeholders and the broader society.
The value we create for our members, clients and communities is closely connected to the social, environmental and financial dynamics of our time. As the world undergoes rapid change, we are poised to anticipate, respond, and adapt to emerging issues and trends in order to stay relevant and effective.