Co-operating for a better world
Our co-operative identity stems from the values and principles upon which we were founded, and it informs who we are, what we do and how we conduct our business.
Strategic Performance Indicators
The following metrics are key indicators used to measure our strategic performance
Member relationship index (2019)
This measures the level of relationship effectiveness as evaluated by member delegates and corporate contacts. This biennial survey was last conducted in 2019
Total amount contributed to co-operatives in 2020$1.5 million
2019: $1.6 million
2018: $1.6 million
Target: $1.5 million each year
By supporting co-operatives and providing solutions to challenges facing the sector, we contribute to the well-being of our communities through the services these co-ops offer.
Total member and co-operative business volume$1.18 billion
2019: $1.15 billion
2018: $1.03 billion
Target: $1.45 billion by the end of 2022
Status: Below expectations
Revenue we receive from member organizations and other co-op and credit union clients*, which reflects our relevance and effectiveness in meeting their unique needs.
Percentage of pre-tax profit (attributable to members) contributed to Canadian co-operatives, non-profits and charities (five-year average)5.3%
Target: Exceed Imagine Canada’s benchmark of 1% each year
This demonstrates our commitment to our co-operative principles and indicates how we contribute to the social and environmental well-being of Canadian communities.
Percentage of The Co-operators invested assets in impact investments20.8%
Target: 20% by the end of 2022
Status: Above expectations
The percentage of our invested assets that are impact investments demonstrates our commitment to embedding co-operative and sustainability principles into our investment decisions.
Carbon footprint reduction
Target: 100% by the end of 2020
Net carbon emissions we have reduced from 2010 baseline levels.