Co-operating for a better world

Our co-operative identity stems from the values and principles upon which we were founded, and it informs who we are, what we do and how we conduct our business.

Strategic Performance Indicators

The following metrics are key indicators used to measure our strategic performance


Member relationship index (2019)

2017: 93%
2015: 90%

Target: 85%
Status: Exceeded

This measures the level of relationship effectiveness as evaluated by member delegates and corporate contacts. This biennial survey was last conducted in 2019

Total amount contributed to co-operatives in 2020

$1.5 million

2019: $1.6 million
2018: $1.6 million

Target: $1.5 million each year
Status: Achieved

By supporting co-operatives and providing solutions to challenges facing the sector, we contribute to the well-being of our communities through the services these co-ops offer.

Total member and co-operative business volume

$1.18 billion

2019: $1.15 billion
2018: $1.03 billion

Target: $1.45 billion by the end of 2022
Status: Below expectations

Revenue we receive from member organizations and other co-op and credit union clients*, which reflects our relevance and effectiveness in meeting their unique needs.

*Metric includes growth associated with individuals who are members of one of our member organizations, including growth related to identifying these individuals within our existing client base.

Percentage of pre-tax profit (attributable to members) contributed to Canadian co-operatives, non-profits and charities (five-year average)


2019: 4.2%
2018: 4.3%

Target: Exceed Imagine Canada’s benchmark of 1% each year
Status: Exceeded

This demonstrates our commitment to our co-operative principles and indicates how we contribute to the social and environmental well-being of Canadian communities.

Percentage of The Co-operators invested assets in impact investments


2019: 19.4%
2018: 13.1%

Target: 20% by the end of 2022
Status: Above expectations

The percentage of our invested assets that are impact investments demonstrates our commitment to embedding co-operative and sustainability principles into our investment decisions.


Carbon footprint reduction

2017: 80%
2015: 81%

Target: 100% by the end of 2020
Status: Achieved

Net carbon emissions we have reduced from 2010 baseline levels.