Performance overview

Client engagement.

Whether we’re working with individuals, families, businesses, co‑operatives, credit unions or investors, we exist to provide long‑lasting financial security.

2021 Performance snapshot

Digital trust

Percentage of households that have signed up for Online Services

2020: 43%
Target: 40% by the end of 2022
Status: exceeded

Client Satisfaction

Pollara Annual Study Ranking

1st Auto

1st Home

Target: Achieve a ranking of third or above for both Home and Auto
Status: achieved

Catalyzing Sustainability

Revenue from sustainable products and services

2020: 20.1%
Target: 20% by 2022
Status: exceeded